Did you, or would you, know what to say or do if you saw a Service Dog team in action? Did you know that Service Dogs are allowed to go just about anywhere that the public can go…grocery stores, shopping malls, restaurants – even in doctors offices and hospitals? If you answered no, you aren’t the only one. So many people misunderstand what Service Dogs do, where they can go, and the importance of the role that a Service Dog plays, in the life of a disabled person.
As the two legged half, of a Service Dog Team, I’m always happy to inform and educate, both adults, and children. Here is some general information, and a few basics when is comes to encountering a Service Dog, and his or her partner.
All Kinds Of Dogs Can Be Service Dogs
When most people hear the words Service Dog, they envision a blind person, with a big German Shepherd Dog, or a Golden Retriever. Yes, both of these breeds make excellent Service Dogs, but any breed of dog can be a working dog…they just need a good temperament, and a willingness to learn. Big dogs, little dogs, pure bred, and good ole mutts, are now faithfully serving their human partners.
Over the years, many different types of animals have been (and still are) used to help the disabled. Dogs are the most common and most recognized, but monkeys, parrots, cats, miniature horses, and iguanas, among others, have been trained to work for, and with, their partners. Due to a change in the DOJ rulings last year, the only legally recognized service animals, that are now protected under the Americans With Disability’s Act, are dogs and miniature horses.
Do not ever whistle at, call out to, or purposely distract a Service Dog
Besides not being polite, it’s illegal. Would you yank a cane away from someone, or pull a walker out from under them? Of course not! Consider a Service Dog the same as you would a wheelchair, oxygen tank, or pair of crutches.
Do not pet a Service Dog.
Some handlers do not mind if their SD’s interact with others, but it is always proper protocol to maintain a hands off policy. Usually, when out in public, a Service Dog will be vested, meaning that the dog will be wearing a vest or bandanna, signifying that he is a working dog, and of course, some will be wearing special harnesses. Most handlers that do not mind petting, will place a please ask to pet patch on their dog’s vest. If you see one of these patches, then you may politely ask if it is ok to pet. Don’t ever let your children yell at, throw things at, hit, or poke a Service Dog (or any dog for that matter). Even the best behaved and well tempered dog, may bite when provoked. Feeding Service Dogs, is a big no-no, and when children hand feed any dog, there is the risk of a bite, simply because little hands aren’t always steady, and dogs will instinctively go where the food is. And hey – they have teeth, and teeth are involved in eating.
Be Polite
- Not all disabilities are visible. Many people think that a Seeing Eye Dog (or Guide Dog), is the only kind of Service Dog there is. Not so. There are Hearing Service Dogs for the deaf and hearing impaired. Medical Alert Service dogs who work with people who have medical conditions, such as Parkinsons Disease, Epilepsy, Diabetes, Allergies, PSD’s (Psychiatric Service Dogs) for those with mental illnesses, and Balance Assist/Mobility Service Dogs.
- It is NEVER acceptable to ask a person with a Service Dog, about their disability. Would you ever dream of walking up to a bald man or woman, and asking them if they lost their hair because of cancer? When you see someone in a wheelchair, do you inquire about why they can’t walk? I’m sure you don’t. Unfortunately, for some reason, many people will ask a Service Dog handler very personal questions.
- Don’t stare. You don’t have to pretend that you don’t see a Service Dog Team, but treat them like you would anyone else. If you make eye contact, smile. If the handler immediately glances away, chances are, they do not wish to converse. If they smile back – great. Usually we can pick up on a dog lover, and if we feel like talking, we will nod, and possibly say hello. I often carry hand-outs, for both children and adults, that explain about Service Dog Teams.
Service Dogs are special, but they aren’t perfect.
Although well trained, and of good temperament, they can have their bad days. There are times when they get overly excited, and times when they just don’t feel their best. They can get tired, bored, and cranky. As handlers, we try to pick up on that, but we humans aren’t perfect either. If you see a Service Dog, that isn’t at his or her 100% best…remember that once in a while, you have “one of those days” too.
Just Between You And Me
I’m proud of my Service Dog, Gabe (you can see us in the photo and the bottom of this post), and I don’t mind the attention that he gets when we are out in public, but often people will come up and start talking about him and to him, as if I’m invisible. Those of us with disabilities just want to be treated like everyone else…with respect and kindness!
If You Would Like To Learn More:
There are many sites on the internet that offer a wealth of information on Service Dogs. Here are a few of my favorites.
- U.S. Department of Justice ( Americans With Disabilities – Service Animals)
- The Guide Horse Foundation
- Service Dog Central
- Psychiatric Service Dogs Society (PSDS)



Motherhood Lessons
Crystal’s response:
